I have now had personal and second-hand experience that Telkom (SA’s currently sole fixed line telco) hampers and frustrates new business in SA.
During November I have been very busy get things organised for our new company, including applying for phone lines. First, it took Telkom 12 days to find a phone number for us. Then they said that our phone line would go in a week later than I was first told – which actually means for the first week in our new offices we have no phone. The final kicker was when I asked about our ADSL line, the answer ‘Oh, that will take 8 weeks.’
I was flabbergasted! No Internet connection for 2 months – if we were lucky. So I cancelled our ADSL application and went to a wireless Internet provider, iBurst. It costs a bit more per month but we will be set up in 5 days.
I heard that another business that is also moving into the same office block has also been frustrated by Telkom’s appalling customer service.
By the way, when I was in the Telkom office fuming, the branch manager was sitting not 5 feet away, and when I voiced my displeasure his comment was ‘I know, our ADSL service is terrible.’
The crazy thing about this is that Telkom is heavily promoting its ADSL service!