Project success or failure: Johannesburg City Council

If this was somewhere in Europe or the US, the international commentators would be all over it, but as it’s Africa only those of us living here are the ones making a fuss. I am talking about the Johannesburg City Council’s SAP-based billing system, Programme Phakama, and the point in question is how do you define project success or failure, something that Michael Krigsman covers frequently.  Continue reading