What business hates about IT

I would recommend that anyone involved in ERP projects or support read Susan Cramm’s insights into why business gets frustrated with IT – Eight Things Executives Hate About IT. In summary, here they are:

  1. IT limits managers’ authority
  2. Consists of condescending techies who don’t listen
  3. Doesn’t understand the true needs of the business
  4. Proposes “deluxe” when “good enough” will do
  5. IT projects never end
  6. Is reactive rather than proactive
  7. Doesn’t support innovation
  8. IT never has good news

One of the concluding comments is:

… companies can no longer afford to waste precious resources on IT “investments” sponsored by business leaders who believe IT is not their job – or wish it weren’t.

What’s your experience in IT working with business, or vice versa?

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