Can you say ‘stop’ when customers ask too much?

I differ from Kimberling’s blog Four Reasons Why ERP Projects Take Longer Than Expected, that ERP project timelines are due to software vendor sales people under-estimating issues and implementers finding unexpected customisation needs.

It can happen with some projects, but in my experience it is unrealistic expectations by customers of when the implementation should be completed and what to be included.

On The Art of Project Management blog, there are some good points on the whys and hows of Saying No.

It’s not easy to say ‘stop’ or ‘no’ but too many projects have got into trouble because either of those words weren’t said often or soon enough.

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