There is a lot being written about software-as-a-service (SaaS) for business applications. Just recently I learnt the downside of SaaS business software.
A company using Salesforce.com has found that it doesn’t do what they wanted. The only money the company invested in the application was the monthly rental, that’s all. So guess what they can do to Salesforce.com? When the company now selects an on-premise application, they will have to make a serious decision and provide serious commitment because the investment will be more significant.
I’m glad we don’t provide SaaS solutions if that’s how quickly customers can switch.